Frequently Asked Questions
How can I contact Gripple?
You can contact our team at support@gripplesocks.com. We’ll get back to you as soon as possible.
How long does it take to receive a reply?
We aim to respond to all customer enquiries within 1–2 business days. Response times may be slightly longer during busy periods.
Where is my order?
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information where available. You can use this to follow your order’s journey.
Can I change or cancel my order?
Contact us as soon as possible at support@gripplesocks.com. If your order hasn’t entered processing or fulfillment yet, we’ll do our best to make the requested change. Once an order has been processed, we may not be able to change or cancel it.
I entered the wrong shipping address. What should I do?
Email us as soon as possible with your order number and correct address. If your order hasn’t shipped, we’ll try to update it. We can’t guarantee address changes once an order has been dispatched.
My order arrived damaged or incorrect. What should I do?
Send us an email with your order number, a description of the issue, and clear photos of the item you received. We’ll review the problem and arrange an appropriate solution.
Can I return my grip socks?
Eligible unused and unworn items can be returned in line with our Returns & Refunds Policy. For hygiene reasons, we generally can’t accept socks that have been worn or washed unless they're faulty or your applicable consumer rights provide otherwise.
Do you ship internationally?
Yes. Gripple currently sells to customers in the United States, United Kingdom, Canada, Australia, New Zealand, and Ireland.
I haven't received an order confirmation. What should I do?
Check your spam or junk folder first. If you still can't find your confirmation, contact support@gripplesocks.com with the name and email address used to place your order.