Last updated: August 27, 2026
We want you to be happy with your order from Gripple. This policy explains how returns, refunds, damaged products, and order issues are handled.
This policy applies to orders placed through Gripple and is subject to any additional consumer rights you may have under the laws of the United States, United Kingdom, Australia, New Zealand, Ireland, or Canada.
Returns
We accept eligible returns within 30 days of delivery.
To qualify for a return, your item must be:
- Unworn and unused
- In its original condition
- In its original packaging where applicable
- Accompanied by proof of purchase
Because socks are worn directly against the skin, worn, used, or washed socks cannot be returned for hygiene reasons, except where the product is faulty or your applicable consumer rights provide otherwise.
To request a return, contact support@gripplesocks.com with your order number and reason for the return.
Please don't send a return without contacting us first.
Change of Mind
If you've changed your mind about your purchase, you may request a return within the applicable return period provided the products meet our return conditions.
Unless required otherwise by applicable law, return shipping costs for change-of-mind returns are the customer's responsibility.
Original shipping charges aren't refundable unless required by law or the return is due to an error by Gripple.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong product, contact us as soon as possible at support@gripplesocks.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the item and issue
If we confirm that the product is damaged, faulty, or incorrect, we'll provide an appropriate solution, which may include a replacement or refund.
Refunds
Once an eligible return has been received and inspected, we'll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Your bank or payment provider may take additional time to process the refund and show it in your account.
Exchanges
If you need a different product, size, color, or design, contact us at support@gripplesocks.com.
Exchange availability depends on stock and your location. In some cases, the easiest option may be to return the eligible product and place a new order.
Non-Returnable Items
We generally can't accept returns for:
- Socks that have been worn
- Socks that have been washed
- Products that have been damaged after delivery through misuse
- Products returned outside the applicable return period
- Items that don't meet our return conditions
- Gift cards, if offered
This doesn't affect any rights you have regarding faulty, damaged, misdescribed, or otherwise non-conforming goods under applicable consumer law.
Sale and Promotional Items
Unless stated otherwise at the time of purchase, eligible sale and promotional items may be returned under the same conditions outlined in this policy.
Products marked as final sale may not be eligible for change-of-mind returns where permitted by law.
Your statutory rights aren't affected.
Order Cancellations
If you want to cancel or change an order, contact us at support@gripplesocks.com as soon as possible.
We can't guarantee that an order can be cancelled or changed once it has entered processing or fulfillment.
If the order has already been dispatched, you may need to wait until it arrives and request a return where eligible.
United Kingdom and Ireland
Customers in the United Kingdom and Ireland may have additional cancellation and return rights for online purchases under applicable consumer protection laws.
Where these statutory rights apply, they take priority over any conflicting term in this policy.
Certain sealed goods may be exempt from cancellation rights after being unsealed where they're unsuitable for return due to health protection or hygiene reasons, subject to applicable law.
Australia and New Zealand
Nothing in this policy is intended to exclude or limit rights that can't legally be excluded under applicable Australian or New Zealand consumer protection laws.
If a product is faulty, unsafe, incorrectly described, or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy regardless of our standard change-of-mind policy.
Canada
Canadian customers may have additional consumer rights under applicable federal and provincial laws. Nothing in this policy is intended to exclude rights or remedies that can't legally be excluded.
United States
Consumer protection and return requirements may vary between U.S. states. Where applicable law provides you with additional rights, those rights aren't limited by this policy.
Return Shipping
If you're returning an item because you've changed your mind, you're generally responsible for the cost of return shipping unless applicable law requires otherwise.
If we've sent you an incorrect item or your product is confirmed to be faulty or damaged, we'll provide appropriate return instructions.
Don't send returns to the address shown on the original shipping package unless we've specifically instructed you to do so.
Lost Return Packages
If you're responsible for arranging a return, we recommend using a tracked shipping service and keeping proof of postage.
We can't guarantee that we'll receive packages sent using an untracked return service.
Contact Us
For returns, refunds, damaged products, or other order issues, contact:
Gripple
Email: support@gripplesocks.com
Please include your order number when contacting us about an existing order.